Grief of my buy from this store

With deep regret, I came to this website to put my short little story for everyone "NOT TO MAKE ANY PURCHASE" from this store in Brampton.

Please note we went to Bad Boy furniture store 2nd week of June to buy a living room set, as soon as we entered in the store sales rep. approached us by the name Rajad nice guy treated us very well looks like he was new to the store and doesn't know much of the sale tricks and ready to make the deal with us at any cost, during this sale another store sales manager Shamila Nadeem jumped in this deal and I would say scam us to buy the couch we like on a given price, we ended up buying this couch which was promised to be delivered by first week of July, we went to the store on 4th July to inquire about our delivery (since no body called us from the store) and they told us couch is here we paid in full for the purchase and dilevery, so far things are going well, and went home happy for our purchase .

Now here starts the real grief and the situation being that we are very upset about it. Upon deliver we figure out the two arm chairs we bought came unassembled and without any bolts in the boxes after 3 weeks from June 2nd week.We called the store after speaking to the sales manager Shimila who was first even refused that she made a sale with us and not ready to help us and infect asking us to call customer service and head office and says that store has nothing to do with the missing bolts, after an hour of run around she doesn't believe us that bolts are in the boxes and we don't know where to look so bring the boxes back to the store and they will find the bolts for us from the boxes. We took the boxes back to the store where no one came to helps us even carrying the boxes, with my bad back i had to carry the boxes in side the store and there we discover that Shimila and Rajad both left due to some emergency. so we had to deal with another person who introduce us that she is the operation manager of the store she was extremely rude and talk total nonsense and now another sale person came in Aqila who gave came with a brilliant solution that we should take the furniture home and buy the bolts form home depot and assemble the chairs and bring the bill and they will pay us for the bolts, or call the customer service and ask for the bolts, we called customer service and they said they will send the bolts in mail we waited for a week and nothing cam in the mail. Friday July the 11th I called the store and spoke to Shimila again about the situation and she promised the bolts will be here on Monday July 21st and we called them for pick up. My wife went to pick up the bolts very same day and when we open and package the bolts were not the same bolts required to assemble those wing chairs and infect they were only short by only 9 bolts. Right away we called the store which was last night and Mike pick up the phone and we simply asked him if we can return this product which again he refused and ask us to call customer services.

So now i have these unassemble chair's sitting in my living room as Bad Boy storage and later in life I can use them for my wooden fireplace. Since in this such a prestigious company no one is ready to take the ownership to fix this issue.

Please contact me for any proof of receipts and pictures for my living room looks like Bad Boy storage because of these sales managers. Please contact me @ [email protected]. and I will post the pictures later in the week. to help everyone.