Illegal witdrawal from creditcard by sicily by car

I was involved in an accident caused by another person. De police was very helpful and did a good job regulating the whole process. They even helped me filling in all the documents. When i returned the car at Linate airport, Autoeuropa Sicily by car, the person at the desk told me they would withdraw € 962 from my creditcard till the insurance company of the other party paid their bills. Although i was not to blame for the accident, they took the money and never returned it to me. I sent emails, called them 10 times, never received an answer. This incident took place april 12 2014, so 113 days later, i still haven't received my money.

I also informed my creditcard company and they told me that they encounter a lot of problems with rentalcars companies in Italy.

I will treat this action as theft and act accordingly. The file will be sent to my lawyer and i canceled all my contracts with Sicily by car.

Furthermore, i work for a company with 60000 people worldwide and this message will be sent via internal mail.

Sicily by car.....never, never and never again.