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Auto Services Company, Inc.

United States, Arkansas

Consumer reviews about Auto Services Company, Inc.

Terry Small
Dec 12, 2011

refusal to honor warranty

Joe, my name is Terry Small, I am Director of Operations at ASC. I am sorry you experienced problems with your vehicle and our customer service. Please contact me at 800-442-7116 so that I may assist you.

mhealy
Jan 31, 2012

refusal to honor warranty

I have been disappointed by this company every time I have needed them. They authorized a repair on my truck for $944, the actual bill was $1065. I went ahead and paid it. I then got a check for $760, which the explanation that the shop used too expensive parts. I wont even go into the numerous claims they denied. I'm sorry, but this company has poor character.

Terry Small
Jan 31, 2012

refusal to honor warranty

Mhealy, , my name is Terry Small, I am Director of Operations at ASC. I am sorry you experienced problems with your vehicle and our customer service. Please contact me at 800-442-7116 so that I may assist you.

cburks98
Feb 9, 2012

refusal to honor warranty

I am currently shopping around for my next vehicle. This warranty company was brought to my attention by a used car salesman here in Meridian MS. Now the sales pitch sounded good, but I told the salesman that I wanted to do some independent research before I make any decisions. I have to say, I am NOT impressed by the reviews on numerous websites that I have found about this company's business ethics, and its ability to honor their commitments too the letter. With the economy so bad I simply do not believe that I can afford to take the chance of getting burned on this deal.I mean when purchasing a used vehicle it is essential that the buyer is confident that they are receiving their moneys worth. We are already taking the chance of buying some one else s problem, but then again maybe it's only natural, they say there is no such thing as an HONEST used car salesman.

PngPoro
Feb 23, 2012

refusal to honor warranty

I would like to give Terry a chance to change my mind. We have a 2004great Odyssey w/the shift problems. I would like to see ASC pay for this start to finish. The windows in rear have bad vent motors; I would like to be contacted in person. 920-342-5959

Terry Small
Feb 24, 2012

refusal to honor warranty

Ping Pro, thank you for the chance to investigate what is happening with your vehicle, I need some information from you to be able to.do so. When and from whom was the vehicle purchased? Where these concerns evident at the time of purchase? Which level of coverage do you have? Also, if you have your service agreement number it would be most helpful. Looking forward to your reply. Terry

InnerPain401
Mar 12, 2012

refusal to honor warranty

This is by far the worst company I have ever dealt with. I give them 3, 000 dollars for a warranty that didn't cover anything I needed done. Finally the transmission in my 03 Saturn goes. All of a sudden I have a limit that no one discussed with me before signing the contract. Oh yes and for 3, 000 dollars. Why would I give them 3, 000 just in case I needed that much in repair work done?? So Terry Smalls answer to this is I never made a check to ASC (That's what I get for paying cash) SO he was pretty rude in making himself clear that they have no in interest in helping their customers or acknowledging the fact we even paid them to begin with. Now I have to go thru the BBB and use up even more time and energy. THANK YOU ASC FOR NOTHING!!!

Terry Small
Mar 12, 2012

refusal to honor warranty

Mr. Cruz,
As we discussed, ASC does not offer service contracts to individuals nor do we offer direct to the public. Our agreements can only be offered by franchised or independent dealerships. On March 9th, our claims department approved a claim in the amount of $3, 000 for the transmission repair on your 2003 Saturn . Due to the vehicle having in excess of 140, 000 miles at time of purchase, your vehicle did not qualify for an agreement that would provide coverage up to the actual cash value of the vehicle. Additionally, if you can provide documentation showing your purchase price of the agreement, rather than your statement of "paying cash", I will be happy to assist you in any fashion I can. Terry Small 800-442-7116

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