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Allianz Global Assistance

United States

Consumer reviews about Allianz Global Assistance

nation
Apr 6, 2012

dental emergency not covered

Their travel insurance is a scam. It never covered my dental emergency, although their policy state otherwise. Please beware of them and never use their services!

wrpruitt
Jul 19, 2012

Trip Cancellation NOT Covered

Thought I was buying travel insurance. Unfortunately they have so many exclusions that I cannot get reimbursed. You won't know this until after your purchase your "insurance".

Santa213
Oct 23, 2012

Do not cover just anything

Do not buy insurance from this company! When you need them to cover something, it is not so easy! They do not cover just about anything, only the things they think that are very serious. Like death. Don’t spend your money there!

D64
Jan 4, 2013

SCAM

STAY FAR AWAY. This company is the dirtiest of dirty. No better than a scam. There is literally no point in buying this coverage. The time and energy you'll put into pulling teeth with them trying to get what you are owed is just not worth it. I'm saying that having lost $2k in what I firmly believe is covered in the document they sent me. A few experiences I had over the course of trying to file a claim:
*Finding out that they use one contract for all the products - if you paid with miles, most of it doesn't apply to you (though it doesn't say that anywhere in there, and they make no apologies for distributing a deliberately misleading document)
*Never acknowledging receiving my claim (emailed 2x with requests for confirmation of receipt)
*Being hung up on by phone reps
*Phone reps lying about their names
*Phone reps lying about choice in selecting coverage
*The exclusions literally cover everything (check the 542 complaints on BBB if you want to see some more examples)

DON'T WASTE YOUR MONEY.

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