Log inRegister
Add a Review

Alcon Choice

United States

Consumer reviews about Alcon Choice

jesigigs
Oct 11, 2017

Alcon Choice

United States
alconchoice.com

Alcon Rebate Scam

I purchased 8 boxes of Alcon Choice Dailies Total contacts with my eye doctor and was given information for a rebate. As soon as I received my contacts in the mail a week later on August 16, I submitted the rebate. I received a confirmation email stating to allow 6-8 weeks for the rebate to be processed.
On September 28 (less than the 6-8 week time period), I checked the status of my rebate online. It stated "The rebate information you have entered has been declined for not meeting the requirements of the program." There was no reason given and I received no notification of the dismissal. I sent them an email to the email address provided in the confirmation that day inquiring about the status and what I could do to fix it. I received no response.
On October 9, I called the rebate office. I was then told that I was 2 days 60 days outside my date of purchase (which was on August 9) and was no longer eligible for the rebate. When I notified them that I sent an email within the time frame and received no response, I was advised that nothing could be done because I had not reached out within 30 days of the resolution (which had apparently been on August 27 so I was off by 1 day). I stated that I had not received a notification so therefore was unaware, and there is no note that a response to the resolution is needed within 30 days, and was told that they do not send out notifications and they are working to fix that problem since there have been numerous complaints. I was then told that it was up to my "due diligence" to check the status online or by phone and that the 6-8 weeks is an estimate for processing, not a time frame for dismissals.
When I asked to speak to a supervisor, I was told the call could be "escalated" but that a supervisor will take 2 weeks to return my call just to tell me the same thing.
In summary, do not buy this brand if you expect a rebate like promised. They are a scam and have poor customer service. They will not work with you in any way and I am now out $150.

Wild4racin
Oct 20, 2017

Alcon Choice rebate scam

They tried the same tactics with me to avoid sending me my rebate. After filing a complaint with the better buisnes bureau they are working on sending my rebate. Anyone who is being told that their rebate is invalid after you have submitted all the information correctly I highly suggest filing with the better business bureau of Texas. They will help you to get what Alcon is trying to screw you our of.

Add a Review about Alcon Choice

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    aaa toner - Very poor quality product and even worse customer service
    Ordered MICR Toner for check printing a few months ago. ...
    icc cricket mobile awards - india
    I got awarded 565000.00 g. B. P in Icc cricket promo At...
    Rupeecyclone - Need To Improve
    its Great tips providing company but still need some...
    Homes by Joe Boyden - Nm home owner
    We purchase a pre owned home built buy Joe Boyden homes....
    howtolicenseyourmusic.com - Scam
    Aaron, the man behind How To License Your Music and Music...
    Recent terror on Delta Airlines - Naira Matevosyan Renault
    The author of this libel is revealed. She is the famous...
    Ara Khachatryan - Naira Matevosyan Renault
    Very soon you are going to learn more about the person who...
    JustFly.com - Worst company scam scam
    I purchase airline tickets through this filthy company and...
    Wecare@bloomex.ca - LF 11 - 60
    I order code LF11 - 60 as shows on the web page and...
    Acurian, Inc - Acurian Health
    Here is what I know about acurian health. I started...
    iCS Visas simply Inc. - 4 years victim of Visas Simply
    We are also a victim of these scammers. We paid them 100k...
    bramley post office - stinking attitude
    i went into the bramley post office yesterday and it was...
    Cellular Outfitter - Oh, oh!
    I ordered a cell phone case from Cellular Outfitter. I...
    Chumba Casino on Facebook & Chumbacasino.com - SCAM
    These people are crooks. I won 300 and they're doing...
    Cellular Outfitter - Item Return
    I bought a power extension. It broke and they said I had...
    club factory - Worst service
    It's the worst site they just don't reply to any...
    COMWAVE - Comwave is a scam
    Cancelled after I was told by a Representative that I had...
    Mini clip 8 ball pool - Mini clip pool
    Whoever designed this money making, time consuming,...
    Travian Games GMBH - blocage abusive
    bonjour je viens me plaindre d'un blocage...
    WORK AND LIVE VISAS - WORKANDLIVEVISAS.COM SCAM CHEATERS
    WWW.WORKANDLIVEVISAS.COM UNPROFESSIONAL POOR...

    Share this site with others

         
          

    Recently Updated Reviews

    aaa toner - Very poor quality product and even worse customer service
    Ordered MICR Toner for check printing a few months ago. ...
    icc cricket mobile awards - india
    I got awarded 565000.00 g. B. P in Icc cricket promo At...
    Rupeecyclone - Need To Improve
    its Great tips providing company but still need some...
    Homes by Joe Boyden - Nm home owner
    We purchase a pre owned home built buy Joe Boyden homes....
    howtolicenseyourmusic.com - Scam
    Aaron, the man behind How To License Your Music and Music...
    Recent terror on Delta Airlines - Naira Matevosyan Renault
    The author of this libel is revealed. She is the famous...
    Ara Khachatryan - Naira Matevosyan Renault
    Very soon you are going to learn more about the person who...
    JustFly.com - Worst company scam scam
    I purchase airline tickets through this filthy company and...
    Wecare@bloomex.ca - LF 11 - 60
    I order code LF11 - 60 as shows on the web page and...
    Acurian, Inc - Acurian Health
    Here is what I know about acurian health. I started...
    iCS Visas simply Inc. - 4 years victim of Visas Simply
    We are also a victim of these scammers. We paid them 100k...
    bramley post office - stinking attitude
    i went into the bramley post office yesterday and it was...
    Cellular Outfitter - Oh, oh!
    I ordered a cell phone case from Cellular Outfitter. I...
    Chumba Casino on Facebook & Chumbacasino.com - SCAM
    These people are crooks. I won 300 and they're doing...
    Cellular Outfitter - Item Return
    I bought a power extension. It broke and they said I had...
    club factory - Worst service
    It's the worst site they just don't reply to any...
    COMWAVE - Comwave is a scam
    Cancelled after I was told by a Representative that I had...
    Mini clip 8 ball pool - Mini clip pool
    Whoever designed this money making, time consuming,...
    Travian Games GMBH - blocage abusive
    bonjour je viens me plaindre d'un blocage...
    WORK AND LIVE VISAS - WORKANDLIVEVISAS.COM SCAM CHEATERS
    WWW.WORKANDLIVEVISAS.COM UNPROFESSIONAL POOR...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username