AirCanada.com / Aeroplan |
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Consumer reviews about AirCanada.com / Aeroplan |
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skypilot365
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Dec 24, 2011
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Aeroplan sucks!
Aeroplan has become the main reason I now avoid Air Canada like the plague! My loyalty has switched to ANY other airline. I hope the blokes at Air Canada realize how effectively they are shooting themselves in the foot.
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NICOLE CS
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Jan 27, 2012
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Aeroplan sucks!
I AGREE WITH YOU ALL - AEROPLAN SUCKS. THEY CHANGED THEIR POLICY AND I WAS NOT NOTIFIED AT THE BEGINNING OF THE YEAR. I ACCUMULATED OVER 40, 000 POINTS THIS YEAR AND THEY SAID I DON'T QUALIFY BECAUSE I DIDN'T MEET AIRLINE REQUIREMENTS WHICH WAS BULLOX BECAUSE I WAS NEVER NOTIFIED.
CUSTOMER SERVICE WAS ALSO EXTREMELY RUDE. THEY SAY - THERE'S NOTHING WE CAN DO TO HELP YOU. RIDICULOUS
AEROPLAN SUCKS. IF YOU ARE THE MANAGER OF AEROPLAN/AIR CANADA, I'D SUGGEST YOU TO RETHINK THE WAYS YOU DEAL WITH CUSTOMERS AND WHY ASIAN AIRLINES ARE OUTPERFORMING YOU GUYS. THERE IS A REASON.
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Stop Aeroplan
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Mar 26, 2012
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Aeroplan sucks!
2 IDENTICAL REWARD BOOKINGS on the EXACT SAME FLIGHTS on the EXACT SAME DATES (Calgary-Copenhagen-Calgary). I completed the booking using United Mileage Plus wherein the total fees for a 60, 000 mile award was $203.30. By comparison, the booking using an Aeroplan 60, 000 mile award (for exact same flights, exact same date, exact class of service would be $650.56. And the funny part, the United award is for seats on the Air Canada flights!!!
When I contacted Aeroplan for an explanation of the $447 fee difference, Supervisor Mindy from Montreal called with no explanation, just excuses and treated me like crap. Customer Service at Aeroplan???? Not in this lifetime.
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[email protected]
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May 8, 2012
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Aeroplan
I intentionally used my cibc visa for my business to collect airmiles with aeroplan. I had over 1 million, 500 air miles. I am now down to just over 700,000. I was notified last year of a 7 year redemtion policy, in which I have to use over 400,000 before the end of next year. I travel at least 4/5 times a year to Cuba for business as well as Europe. Now I tried to book Cuba and you cannot use aeroplan for Cuba anymore. The only Country that they have deleted from the list and it's the country I travel to most frequently. They said I can book through Air Canada Vacations, which I called today for a flight. Now I would have to use 85,000 points which would give me a ticket valued at $700.00. I used to use 40,000 points with no restrictions to travel travel to Cuba. Now it is not worth using my miles... to fly there. So how do I use over 400,000 points in the next year if they have taken Cuba off the destinations? They are just a big rip off and I will never use them again, or use cibc visa for aerplan.
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Anar Alidina
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May 5, 2014
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Air Canada complaint followup
Had major issues with ticket issued by Aero plan Service Agents in regards to time allocation for international plane changes and connections, no response to my complaints from Air Canada/ aero plan personnel to official complaint.
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