Income Based Repayment plan

Happening like that to me too, right now, with ACS and IBR. They seem not set up in their system to deal with IBRs. I insisted on talking to a manager; they tried to discourage me by saying I'd have to hold, I just said I can hold all day, I'm not going away. They got me a manager, that one pissed me off and I asked to talk to HER manager...had to wait like 30 min on hold but another one came on...That one finally told me she would have the IBR people call me directly tomorrow (we'll see if that happens). I asked for manager's name and "badge #, she said Natalie 2661 but here's the thing--as a test, I called back a few hours later and just pretended like I was calling for the first time with another random agent. I asked if he had notes on my call. He said, nope, you're all current until Dec 13. I said what's today's date? He says "December 13" and then paused. DOn't you think you should say YOU HAVE A PAYMENT DUE TODAY instead of, Oh everyhng's all up to date? Anyway, since he had no reference to the 2-levels up manager I dealt with before, I just duplicated my requested asking about my IBR status in order to tie up as many of their people as possible working on it at once. I think I will call once per day and assign a new agent to look into my issue until they get it right!