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Account Assure

United States,
Nebraska

Consumer complaints and reviews about Account Assure

jullbully
Jan 22, 2012

Insurance/Protection Service

I also had Account Assure for my Lane Bryant account. I became unemployed when my company closed.They did pay, but they don't pay your balance like they let you think, they go back to the date I became unemployed and paid the amount due at that time. Because they did not pay the balance when I requested the help they kept racking up the late fees and tons of other fees. I paid the card off and cancelled my account. Lane Bryant's clothes are cheaply made and overpriced anyways. I will never use Account assure again and If I am contemplating getting another merchant card and they offer account assure I will not get that card.
GeorgiaHundhausen
Feb 3, 2012

Insurance/Protection Service

I hIave account assure for my Peebles credit card. In November account assure sent me an email and said if I spent $40 they would give me a $20 credit. It wa supposed to be posted on my December statement. It was not on my statement and I have called them 3 times and keep getting the run around. Today I talked to a supervisor and he said I never filled out the paperwork and sent it back in to get a gift card. It was not supposed to be a gift card. He is supposed to call me back this afternoon but Idoubt that he will. I will keep calling them until I get my $20 and then I will cancel. I will never use account assure again .
dawnclark
Jan 2, 2013

unable speak to anyone on the phone

i have account assure on two credit cards. Each time I call I get the recording about high volume of calls and to stay on the line.
I waited 30 mintues only to be disconnected. This led me to believe something else was going on. I went on line to try and get an address and came upon this web site. I want to cancel account assurance on my credit cards. I believe they dont answer the phone because they do not want you to cancel

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