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A & E Factory Service

United States

Consumer reviews about A & E Factory Service

A&E Solutions
Mar 8, 2012

Stay away from these guys

Dear Koobake,

My name is Brian and I am part of the A&E Solutions team. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received thus far from our team and we apologize for the frustration this has caused you. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the microwave repair is listed under and we will contact you directly. In addition please include your screen name (Koobake) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Brian S.
A&E Solutions Team
A&E Cares

SonyListens
Mar 12, 2012

Simply awful service

Good morning Meisare,

This is Kevin Krause with the Sonylistens Team. I am very sorry to read about the problems you are having getting your TV serviced. If you email us at [email protected] we will be more than happy to try and help resolve this issue for you. In your email be sure to include a brief description of the issues you are having, any event ID numbers you may have, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

SearsCare
Mar 15, 2012

Incompetent repair folks that misdiagnose issues

Hi Silez,

My name is Scott and I'm part of the A&E Solutions team. We found your post here and wanted to reach out to you. Please accept our apologies for the tardy response. Also, we're so sorry to learn of your disappointing repair experience. Repair calls are never easy to have to experience, and delays and trouble only add to the frustration. We understand you have been let down, but we'd like to help address your concerns. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the appliance is listed under and we will contact you directly. In addition please include your screen name (Silez) in your email so we can reference to your posting.

Thank you,
Scott J.
A&E Cares Social Media Support Team

A&E Solutions
Mar 22, 2012

Took advantage of me and charged me $137 for a totally unnecessary appointment

Shemek,

I apologize your dishwasher is not working properly and for the late arrival of our technician. We are so sorry for any confusion in regards to pricing. My name is Zenaida and I am part of the A&E Solutions team. We understand your frustration and are delighted to address any concerns you may have.

At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number your dishwasher is listed under and we will contact you directly. In addition please include your screen name (Shemek) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,

Zenaida M.
A&E Solutions Team
A&E Cares

sevenfold
Jan 3, 2013

avoid this mistake

If you are purchasing anything from them beware and check twice the warranty because this company might scam you giving you fake warranty which is impossible to use. This happened to me and I wasn't able to fix my item under the warranty because I didn't pay enough attention to this. Don't make the same mistake!

cnlove
Mar 21, 2013

pure nightmare

Beware and be careful! This company is a pure nightmare! I hired them for my heating system improvement and they just damaged it and refused to fix all problems under the warranty. This company is very unprofessional and all their advertisements and reviews are fake.

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