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24/7 Techies

United States

Consumer reviews about 24/7 Techies

gummy bear
Apr 23, 2012

unprofessional staff, no refund given

Unprofessional people are working in this company. I used their services to solve several problems with my phone. The one think I liked about this company that they promised a refund in case their customers wouldn't be satisfied. Two guys helping me with my problem and finally they did nothing once i just noticed that they actually don't know what they are doing. So I asked them for a refund (my problem wasn't solved) and now it's more than 5 months since I'm waiting for a refund.
This is ridiculous!
avoid this company!

sullivanp7
Jun 19, 2012

file complaint with ic3

I had a similar issue with 24/7 Techies and not getting a refund. I strongly suggest filing a complaint with ic3.gov (Internet Crime Complaint Center) as this company is already under investigation. The more people who file complaints they bigger the action will be brought against them.

jetblacksea
Sep 10, 2012

24/7 Techies

I asked these pepole to solve a problem with my computer and they only made the issue worse. My computer was in such bad shape I couldnt even gain acesss to the internet. I had to call in a tec support agent that came to my home and fixed all the damage they did at the cost of $129.00. I called and was refused a refund. It looks like even my bank cant help, As they require a written letter by the technition on paper with thier busness letterhead. I phoned and E mailed them, things dont look so good in that department.

User5898
Oct 2, 2012

No refund given / Don't use this company

Never use 24/7 techies to fix your computer via remote access. They tried to solve a DVD drive issue I was having. They told me, sir, if we can not fix this problem, we will give you a full refund. After about 4 days of trying, they could not fix my PC. Now, they don't want to refund my money even after I opened up a dispute with paypal and paypal could not resolve. I am not going to ever give up until they issue my refund like I was told. Always use a credit card if you use their services and if they fail to resolve your issue and paypal can't decide in your favor, go back to your credit card company and dispute the charge. This company is very unethical in my opinion. They should give you your money back if they can't fix your computer. They always tell you after they have screwed your PC more than it was before they start working on it that they will help you to reformat the hard disk drive. Anyone can do this. I don't need these incompetents to do a reformat to fix my issue. I can do that myself. Anyway, I am going to post all over the internet to warn other people. I just filed a fraud complaint with my credit card company. Remember, always use a credit card if you decide to use them. I will never use them again and I advise others not to use them either.

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