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1800toolrepair.com

United States

Consumer complaints and reviews about 1800toolrepair.com

parkerduplexes
Feb 9, 2012

Dishonest, deceptive business practices

i agree 1800toolrepair.com is a bad website. i ordered a part on jan 8, as of Feb 9 they still have not shipped it. however they charged my card jan 8. I emailed them many times with no reply. I phoned them and i got a girl on the phone who said she didnt know when they would ship it. she said they didnt have my part in stock and could not tell me when they would.

very dishonest. i think it is a scam or they are just incompetent.

Derek
partsguy
Feb 10, 2012

Dishonest, deceptive business practices

Derek, we're sorry that you're frustrated by the delayed delivery of your part due to back order issues with the manufacturer. It frustrates us when we can't get the parts our customers need as quickly as they would like to have them. Unfortunately, as you are aware from our email conversation throughout the order process, as this is a back order issue related to the manufacturer and their production, our hands are tied. I trust you've received the email notification that you've been credited for the full amount you paid. We apologize for the inconvenience.

Feel free to contact me if you'd like to discuss this matter further.

Will
1-800ToolRepair.com
Cyan Carrington
Feb 10, 2012

Dishonest, deceptive business practices

I have used this company several times. I found them to be professional. My parts arrived in a timely fashion. Perhaps some of you prefer to complain about everything under the sun and have too much time on your hands.
mrcabman
Mar 14, 2012

HAPPY CUSTOMER

Just received parts for my Hitachi mitre saw. Placed the order on Friday - had parts in my hands the following Tuesday - and at almost 1/2 the cost of the local repair facility. CERTAINLY NO COMPLAINTS FROM ME!
parkerja
Nov 29, 2013

Did not receive parts ordered and paid for

I ordered parts on Oct 5th 2013 and paid for the parts on my charge card.
It has been two months and after numerous calls in which I received recordings, I still have not received the parts or a reply.
colby12001
Feb 10, 2014

1800toolrepair.com

I agree with the first poster DEREK. This company takes forever to ship out orders. Their staff they have on the phones are basically useless. If a part is back ordered for a month then they shouldn't even accept the order. If a contractor needs a part for his tool to do a job he or she cant afford to wait that long and 1800 tool repair should tell you that right from the beginning. A part from dewalt shouldn't be that difficult to get. Yes their prices are a little cheaper but id imagine its because their employees must walk over the border to get the parts and walk them back !

I would highly suggest using other companies to get your parts unless you can afford to wait a month for them.!
bigjay420
Apr 10, 2014

WHAT WAS THE OUTCOME OF THESE COMPLAINTS

I was just curious, to hear from the persons on here that have posted complaints on what the out come of the complaints where, did you eventually get the parts? did they refund your money? are you still waiting? i have had my order in as well for like 4wks, and now thier website is down, not sure what i should do next?

Thanks for your time

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