Beautiful Items But the Customer Service and shipping are lacking

I placed my order on July 7th of 2015, and as a young bride who is budgeting a lot the prices were very competitive to stores i have even gone to in my personal life in my near by area.What i received from this site was exactly what they advertised but they're customer service was a bit slow toward the end.I had emailed back and forth with them for some time and i also had to wait 1 week for them to give me a tracking number.I understand companies based out of china have many customers and the language barrier was noticeable.However because i have purchased many items from china with much longer shipping times escrow honestly would be an improvement for them and possibly help their customer satisfaction rate and quality control saving them a lot of money and time . I was well aware of their bad reviews and in 3 of my emails mentioned it and how their customers often feel scammed and i had an all in all average experience with them. They didn't have the item i wanted initially in stock but they offered replacement with a similar look and it was slightly more expensive item to make up for the issue; a good move on their part as i was already paying for 2 items and my own shipping.Many chinese suppliers i have had wonderful experiences with adore my reviews due to the constructive criticism and i hope this site does as well. I will recomend them with caution but i hold great faith in improvement and will buy at this site again.